DELIVERY
- We offer delivery in all cities across Qatar. Delivery charges starts from 50 QAR up to 100 QAR depending on your city. Please check the delivery charge at the “check out” page when placing your order.
- When an online order is placed you will receive an email notification. Our sales representative will call you to confirm the order details, your delivery address and day/time of delivery. Please provide a valid contact number and complete delivery address when placing your order online.
- Cash On Delivery payment is the only accepted payment method. We will accept credit card / debit card payments in the near future.
PAYMENT
We accept Cash On Delivery payment only. We will accept credit card / debit card payments in the near future.
[/tab] [tab id=”tab3″]EXCHANGE / REFUND
Shredders Planet Musical Instruments will Exchange / Refund a product provided the following 4 conditions are met:
- The product is sealed and in its original condition.
- The product is accompanied by the original receipt.
- The product is exchanged or returned within 7 days from the date of delivery to the customer.
- The product is exchanged with another product of the same or higher value in which case the difference should be settled.
PLEASE NOTE:
Products deemed to be defective are subject to after service repairs, repair work range from 10 to 21 business days from the date that they are handed in to Shredders Planet Musical Instruments by returning the product to our store. For further inquiries/questions please call or message us (Whatsapp) on 77789667
WARRANTY
- We offer 1 year warranty on electrical items against electrical manufacturing defects only.
- Warranty does not cover acoustic, classical and electric guitars, bass guitars, accessories, strings and non-electrical items
- Warranty is void if item is misused after purchase.
[/tab]
CREATING AN ACCOUNT
To place an order on our online store, please create an account by clicking here
[/tab]
[tab id=”tab6″]
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By logging in to their account
• By emailing us
• By calling us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
No spam or spoof emails
We have no tolerance for spam. To report site related spam or spoof emails, please forward the email to info[at]shreddersplanet.com. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info[at]shreddersplanet.com
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us:
Email: info[at]shreddersplanet.com
Contact: +974 77789667